Introduction
EncoderLabs Tech Services LLP (“EncoderLabs”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy outlines how we collect, use, store, and disclose your information when you use our website or any of our services including website design, development, digital marketing, SEO, and e-commerce solutions. It applies to all clients, prospects, partners, and visitors ("you", "your").
1. Information We Collect
We may collect various categories of personal and business-related information, including but not limited to:
– Identity Data: First name, last name, business name, username or similar identifier.
– Contact Data: Email address, phone number, billing address, physical address.
– Technical Data: IP address, browser type and version, device type, time zone setting and location, operating system and platform.
– Project Data: Content, specifications, images, files, and brand-related information shared for project execution.
– Marketing and Communication Data: Your preferences for receiving marketing from us and your communication preferences.
– Financial Data: Payment details (handled via secure third-party payment processors).
2. How We Collect Information
We use different methods to collect data from and about you, including:
– Direct interactions via forms, consultations, emails, or phone.
– Automated technologies like cookies, log files, and analytics tools.
– Third-party sources such as marketing platforms, public databases, or affiliate partners.
3. Use of Collected Information
EncoderLabs uses the collected data to:
– Provide, manage, and fulfill contractual services.
– Maintain internal records and legal compliance.
– Improve our services, customer experience, and website usability.
– Communicate with you, including project updates, technical notices, or promotional messages (where permitted).
– Prevent fraudulent activities or misuse of our services.
– Enforce our terms and protect our legal rights and interests.
4. Lawful Basis for Processing
We process your data based on the following legal grounds under applicable laws:
– Consent: When you give explicit permission.
– Contractual necessity: To perform a contract or pre-contractual steps.
– Legal obligation: To comply with law enforcement or statutory requirements.
– Legitimate interests: For operational efficiency, marketing, or service enhancement (without affecting your fundamental rights).
5. Disclosure of Your Information
We may share your personal data with:
– Trusted service providers, vendors, freelancers, or subcontractors assisting us.
– Legal, regulatory, or governmental authorities when legally required.
– Business partners and affiliates under strict confidentiality.
– Third-party tools for analytics (Google Analytics, etc.) or advertising.
We never sell, lease, or trade your information for any commercial gain.
6. International Data Transfers
Data collected may be processed outside your country of residence. By using our services, you agree to the transfer, processing, and storage of your data in accordance with this policy, subject to appropriate safeguards.
7. Data Security
We implement suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no method of transmission or storage is completely secure. You acknowledge and accept this risk.
8. Data Retention
We retain your data only as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Project data may be retained up to 5 years for reference or legal purposes unless deletion is requested in writing.
9. Cookies & Tracking
Cookies help us provide a better service by tracking user behavior, storing preferences, and improving performance. You may set your browser to block cookies; however, some features of our site may not function properly as a result.
10. Your Rights
11. Client Responsibilities
As a client of EncoderLabs, you are responsible for:
– Ensuring the data and content shared with us is lawful, accurate, and free of third-party rights infringement.
– Obtaining consent from your customers or website visitors if we are to handle their data on your behalf (as a data processor).
12. Children’s Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect information from children. If you believe a child has provided us personal data, please contact us to have it deleted.
13. Third-Party Links
Our services may contain links to external sites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.
14. Changes to This Policy
We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services indicates your agreement with the revised policy.
15. Contact Information
- support@encoderlabs.com
- SMB Build Mart, Delhi Gate, Udaipur, Rajasthan, India